F.A.Q
Is my payment secure?
Yes, your payment is secure. Our website uses the most up-to-date SSL encryption security techniques. The payment provider we work with, Stripe, is Level 1 PCI certified (the highest level attainable) and uses the most up-to-date SSL encryption to ensure all payments are secure.
Where does your product come from?
Our products are either from Europe or America. Our products can also come from the following countries: Bangladesh, Pakistan and China.
Statement about production times
Each product you see in our catalog is made on-demand, which means once you place the order, we start working to get it to you. It takes time for us to create and send out the product, but making each order on-demand allows us to avoid overproduction. This way we get to take care of you, and the planet we all share. You can check out our delivery times here: Shipping Policy
Information about printing tech and materials
Our clothing is printed with the direct-to-garment (DTG) printing method. The printing tech we use is made with sustainability in mind, and our Kornit printers use almost zero wastewater and less energy than standard industry printers, lowering our carbon footprint. The inks we use for printing are vegan, water-based, and free of harmful chemicals. Diverzy takes sustainability seriously, that’s why we take care to dispose of any left-over ink according to the ink supplier guidelines.
Information about the production of the products
Each product you see in our catalog is made on-demand—once you place an order, we produce it specifically for you. This allows us to avoid overproduction and textile waste, and we’re continuously working toward greener production.
General sustainability statement
Sustainability is important to Diverzy. We’re getting greener every step of the way, while still providing you the quality products you deserve. Around 85% of all textiles produced by the fashion industry end up in landfills, making it a major contributor to environmental damage. What’s more, one in every five items produced by the fashion industry reach landfills without being worn even once. As Diverzy works with on-demand suppliers, we only produce items we get an order for, avoiding textile waste from overproduction. Our printing partner’s high-quality printing tech creates almost no wastewaters and uses less energy than standard industry printers.
Are your products eco-friendly?
Print-on-demand is a more sustainable approach to fashion production as we customize the product only when a customer has already made an order. There’s no leftover stock and this way we’re producing less waste than traditional apparel manufacturing. We use printing equipment that’s energy-efficient and saves water in the process.
• Download eco-friendly product certificates
• Certificate of compliance with Organic Cotton Standard
• Download CPSIA compliance certificates
• Download fabric safety test certificates
• Download recycled fabric certifications in the EU
• Download recycled fabric certifications in MX
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.
Do i support the world by buying your products?
The Dreamers was created so that we can return 2,2% of each transaction to people and the planet from all our companies and projects, that is, whenever our company sends money, we will pay the given one percent to the Dreamers. So, everyone that buys from us also supports the world.
So far, we have a construction company, a marketing agency, energy supply, a clothing brand and we also have an extraordinary project – theunified.space, who will support you on your journey as it is a personal development of yourself. We will soon create other projects that will be formed around the world. So, we can make enough money for projects, people and a world that is so amazing. As the founder of all projects, I take full responsibility. I will support the world and all the beings in it.
The world has huge potential and I can see it.
Can I pay with Bitcoin?
Of course, we accept Bitcoin because we are supporting freedom worldwide. Just contact us at [email protected].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Can I exchange an item for a different size / color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected]
How do i track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected]
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] e with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days